Client Care

Accord Engineering has been built on repeat business and a solid reputation for quality and client satisfaction. Contributing to Accord Engineering's consistently high levels of client satisfaction are its Quality Program and a dedicated program for client satisfaction.

An effective client satisfaction program is dependent on measuring the right variables and using this information appropriately. Accord Engineering measures its clients' satisfaction through a number of methods. These include:

  • Satisfaction surveys;
  • Project manager evaluations of performance;
  • Project reviews; and
  • Client retention data.

Clients are the primary focus of everyone in our company. For Accord Engineering to be successful, we have to focus not only on providing the best quality service possible, but in helping our clients achieve success.